Return and refund policy

Last updated: June 24, 2025

At Omexar, customer satisfaction is our top priority. If you're not fully satisfied with your purchase, we're here to ensure a smooth return and refund process.

πŸ•’ Return Window

You may request a return within 30 calendar days from the date you receive your order.

To be eligible for a return:

  • The item must be unused, undamaged, and in its original packaging.

  • Proof of purchase (order number or receipt) must be included.

πŸ’Έ Free Returns

We offer free returns within the 30-day period. Omexar will provide a pre-paid return shipping label once your return request is approved.

❌ Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods

  • Personalized or custom-made items

  • Final sale or clearance items

  • Gift cards

πŸ” Exchanges

We do not currently offer direct exchanges. Please return your item for a refund and place a new order.

πŸ’³ Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Processing Time: Up to 14 business days

  • Refund Method: Original payment method only

  • You will receive a confirmation email once the refund is processed

πŸ“¦ How to Start a Return

To initiate a return, contact us with your order number and reason for return:

πŸ“§ Email: omexarsupp@hotmail.com
πŸ“ Address: 62 Strowan Street, Glasgow, G32 9HD, United Kingdom
πŸ“ž Phone: +44 7829 38823

Please include any relevant photos if the product is defective or damaged.